This article provides an overview of the payment methods available for various services at Nova. The goal is to help customers understand the available payment options and how they apply to each service.
Nova offers a variety of payment options tailored to different services and customer needs. Below is a breakdown of payment methods by service category:
Subscription Services
- Bank Transfers: For subscription services, a payment claim is created in the online bank, which needs to be paid. A fee of ISK 189 is added to the invoice for creating the claim.
- Automatic Card Payments: Customers can opt for automatic debit or credit card payments. By choosing this method, the ISK 189 fee for creating a bank claim is waived. If the card payment fails, a claim will be created in the online bank.
Frelsi (Prepaid Services)
- Prepaid Top-Ups: Frelsi services are only payable via prepaid top-ups using a card. Top-ups can be made through the Nova app or at nova.is/fyltann.
AlltSaman (Bundle Package)
- Prepaid Service: The AlltSaman package is a prepaid service that can only be paid with a card. The monthly fee is charged to the card at the beginning of each billing period.
- Additional Charges: Costs for services not included in the package, such as international data usage, calls abroad, and voting services, are charged to the card the day after usage.
Key Features
- Diverse Payment Options: Nova offers payment methods suitable for various services and customer preferences.
- Easy Automation: Automatic card payments simplify the payment process and help avoid additional fees.
- Flexibility: Customers can choose the payment method that best suits their needs, whether through online banking or card payments.
Technical Specifications
- Payment Fee: ISK 189 fee for creating a bank claim.
- Payment Methods: Debit cards, credit cards, and online bank transfers.
- Automation: Option to enable automatic card payments for subscription services.
Compatibility
- Payment Cards: Nova accepts both debit and credit cards from major card providers.
- Online Banking: Bank transfers are compatible with all major banks in Iceland.
Maintenance Tips
- Updating Payment Information: Customers are encouraged to keep their payment information up to date to ensure smooth transactions.
- Monitoring Payments: Payments and invoices can be tracked via the Nova app or the Stólinn service portal.
Additional Information
- Support: For further assistance or questions regarding payment methods, please contact Nova's customer service.
- Live Chat: Utilize the live chat feature at support.nova.is for quick answers to your queries.
Nova is committed to offering payment methods that are simple, flexible, and tailored to customer needs. By opting for automatic card payments or bank transfers, customers can ensure a seamless payment experience.