When diagnosing internet problems, we sometimes ask for a speed test on the connection to assess the situation.
We recommend using Speedtest.net, and it is accessible in browsers on computers and phones and also as an app on smart devices such as Apple TV for example.
When performing speed tests, it is best to do so on a directly connected device if possible, i.e. to connect a computer directly to the router with a cable.
When the link is opened on a computer, this image is displayed, but it is important to select 'Nova - Reykjavik' as the server to get the most accurate results.
When you perform a speed test on fiber optic connections, your device must be connected to the internet connection that is being speed tested.
If you are testing a 4G / 4.5G / 5G connection (Mobile or network equipment) then make sure you have the device connected to it.