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5G router

Þjónustur Nova TV Vörur Reikningar Tæknileg aðstoð
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5G Router Troubleshooting Guide

  • Updated

This guide helps you resolve common issues with your Nova 5G router. Whether your connection is unstable, you have no internet access, or the device appears unresponsive, this article should help you identify and fix the issue quickly and efficiently.

Before troubleshooting further, make sure your subscription is active, your invoices are paid, and you haven’t used up your data quota. You can check this by logging into The Chair (Stóllinn) via the Nova app or contacting us through the chat at nova.is.

Basic Troubleshooting Steps

✅ Ensure the router is plugged into power
✅ Reboot the router (unplug for 30 seconds and plug it back in)
✅ Check that the SIM card is inserted properly
✅ Try placing the router closer to a window to improve signal
✅ Try using a different power outlet

Advanced Troubleshooting Steps

Step 1: Check the Router Lights

5G Light

  • On: Device is connected to a 5G network
  • Off: Not connected to 5G — try relocating the router near a window that faces the nearest 5G mast. If there are multiple masts nearby, try different orientations for the best signal.

4G Light

  • On: Device is connected to 4G or 4.5G
  • Off: Not connected — move the router closer to a window that points toward the nearest transmitter.

Wi-Fi Light

  • On: Devices are connected and data is flowing
  • Off: Connect to the router using the default WiFi name and password found on the label on the back of the device

Step 2: Check Router Placement

When it comes to 5G connectivity, placement is critical. The router should be positioned near a window with a direct line of sight to the nearest base station. You can view the coverage and ideal router orientation here.

Allow the router to sit undisturbed for 2–5 minutes in a new location to connect to the appropriate frequency. To confirm if the new location is optimal, download the Speedtest.net by Ookla app, ensure the server is set to Nova, and run speed tests in different positions.

Step 3: Reset the Router

  • Use a paperclip or pin to press the reset button on the back of the router for 10 seconds
  • The router will reboot and automatically reconfigure itself
  • Note: WiFi name and password will reset to factory defaults

If none of the above steps resolve the issue, feel free to contact Nova customer support

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