Are you experiencing a slow WiFi on the fiber optic network?

Let's go over a few points to refresh the wireless network and get the home back online.

Let's start with the classics, has your router and fiber box been restarted?

Restart the fiber optic box and the router before we continue. This is a simple task usually does the trick.

If restarting the devices is not enough and the WiFi is still a problem, let's look at a few more things:

1. Is the WLAN light active on the router? WLAN means wireless network.
If you have your own equipment, the information should be in the instruction manual that came with the router.

2. Are you using a VPN / DNS service?
Such services can have a significant impact on the quality of your connection, both wirelessly and wired. Try turning off the VPN / DNS, restart the devices that were affected by the settings, and see if the WiFi improves. It is good to keep in mind that VPN / DNS can be installed on a router or directly on a device.

3. Where is your router located?
The best location for the router is in medium height, centrally located in an open space. This means that if your router is locked inside a cabinet or inside heavy objects, you will need to consider moving it for a better connection.

4. Do you have a connection through wires in the walls? If so, try skipping them and connecting your router directly to your fiber box. The cable goes from Port1 on the fiber box to the blue WAN port on the router. Maybe the cables need to be changed. 

5. At what frequency are the devices connected? The Nova router offers two frequencies, 2.4ghz and 5.0ghz (_ac).
The 2.4 frequency has a longer range but is slower, while the 5.0 (ac) frequency has a shorter range but is faster. It is important to make sure that the devices that are further from the router than 1-2 meters are connected on the  2.4 frequency. 

6. How big is your home? One router can serve almost 100m2 homes, but if there is a lot of video game play, streaming, thick concrete walls or heavy objects, we recommend that you get a wireless access point or look into purchasing of your own router.

7. If you have a wireless point, it is a good idea to review how it is connected and when it was last updated.

Is it too far from the router?

How old is it?

Is it wireless or wired? (we always recommend a wired connection for the best possible speed)

Many things can put a strain on the network or the router itself, which can slow the WiFi down.

The age of computers / network cards, devices, routers, VPN / DNS settings, and the status of internal cables all affect speed.

To get an authentic speed measure, you need to disconnect all devices from the WiFi except one (that device should be connected to 5.0 (_ac)), access speedtest.net, select Nova as the server and take a speed test.

You can then connect one device at a time to the network and take speed tests. If the network crashes when a certain device is connected, it may be the culprit and you can have that device checked further.

Are you still having trouble with the WiFi?

Please contact us via the online chat on nova.is and we will figure this out together!