Is your Samsung/Android phone without an internet connection? Then these points here might help you.

Are you in Iceland or are you abroad? If you're abroad, go to this article HERE

If you are in Iceland and your internet is not working, go over these points:

The location or wording of certain settings might vary slightly based on what device you have

• Is mobile data turned on?
  • Go to Settings, then tap Connections
  • Tap Data usage
  • Tap the switch to activate or deactivate Mobile Data
• Do you have data on your number?
  • You can check the status of your mobile data in your profile on nova.is or in the Nova app
• Does your phone have the most recent software update?
  • Go to Settings
  • Tap System, then tap Software Update
  • You'll find your update status. Follow any steps on the screen.
• Are the APN settings correct on your phone? 
  • Go to Settings, then tap Connections
  • Tap Mobile networks
  • Tap Access Point Names
  • The APN should be net.nova.is
• Do you have any VPN/DNS setup on your phone? If so, try turning it off.
• Try to reset the network settings on your phone (This action deletes all saved bluetooth profiles requiring you to reconnect all your bluetooth devices)
  
  • Go to Settings
  • Scroll down and tap System
  • Select Reset options
  • Select Reset Wi-Fi, mobile & Bluetooth
  • Tap Reset settings

Is the problem bound to a specific location?

If the issue is bound to a specific location, you can contact us via online chat at nova.is, with information about the exact location - full address, apartment number and postal code. If you are out in the countryside you need to provide us with coordinates and an exact location so we can take a closer look at this and figure out what's going on.