Speed tests in the eero app

With the speed test in the eero app, you can see what internet speed your eero network is receiving. This is useful if the internet seems slow, video calls are lagging, or streaming keeps buffering.

Where do I find the speed test?

1. Open the eero app.
2. Go to Internet or Activity.
3. Select Speed test.
4. Tap Run speed test if you want to run a new test.
5. Wait for the test to finish and review the results.

What does the speed test show?

The speed test usually shows two speeds:

Download
The speed you use when browsing, streaming, watching videos, or downloading content.

Upload
The speed you use when sending data from your device, for example during video calls, when sending files, or when using cloud services.

Why is the speed different from the speed on my phone?

The speed test in the eero app measures the speed coming into the eero network. A speed test on a phone or computer measures the speed from that device over WiFi.

That means the results can be different. WiFi speed can vary depending on:

• where the device is located
• how far it is from the eero
• whether there are walls or floors in between
• how many devices are using the network
• whether the device itself supports high speeds

If the speed seems low

Try these steps:

1. Run a new speed test in the eero app.
2. Restart your eero and the fibre box or internet equipment.
3. Wait a few minutes and test again.
4. Check whether many devices are streaming, gaming, or downloading at the same time.
5. Try moving the device closer to the eero if the issue only affects one device.
6. Contact Nova if the speed is still much lower than expected.