Quick fixes if your eero network is not working properly

If your internet is slow, devices keep disconnecting, or the eero app shows that something is not right, try these steps before contacting support.

1. Restart your eero network

If your eero network is online but behaving unusually, for example if the internet is slow or devices keep dropping off, restarting the network can help.

How to do it:

Open the eero app.
Go to Settings.
Select Advanced settings.
Select Restart network.
Wait a few minutes while the network comes back online.

Note: WiFi will be temporarily unavailable while the network restarts.

2. If only one device is having issues

If a computer, phone, TV, or another device is the only device having problems, start by checking that device in the eero app.

How to do it:

Open the eero app.
Go to Devices.
Find the device that is having issues.
Check whether the device is online or offline.
Try turning WiFi off and back on again on the device.
Try restarting the device itself.

If the device still cannot connect, try forgetting the WiFi network on the device and connecting again with the WiFi password.

3. Check if the eero app shows an alert

If the eero app shows an alert or a message about a problem, read it before changing any settings.

The alert can often point directly to the issue, for example if the internet is down, an eero device is offline, or the connection is unstable.

4. Use Troubleshooting in the eero app

The eero app has built-in troubleshooting that can help with common issues.

How to find it:

Open the eero app.
Go to Settings.
Select Troubleshooting.
Choose the option that best matches the problem.

You may see options such as:

My device won’t connect
Use this if one device cannot connect to WiFi.

My internet connection drops
Use this if the connection keeps dropping.

My internet is slow
Use this if the internet is slow or performing poorly.

My internet is offline
Use this if the internet is completely down.

My eero device’s light is red
Use this if an eero device shows a red light.

5. If the internet does not come back online

If the internet does not come back online after restarting, check:

that the eero device has power
that the Ethernet cable is securely connected
that the fiber box or internet equipment is working
whether other devices in the home are also without internet

If the eero device is still offline, or the light is still red after these steps, contact Nova support.

How do I restart my network in the eero app?
How can I see connected devices in the eero app?
What do the lights on eero mean?
How can I improve WiFi coverage?
Where is the best place to put eero?