This article provides an overview of Nova’s billing process. It explains where Nova invoices are displayed, which payment methods are available, how due dates and final payment dates are defined, and what happens if an invoice is not paid on time.
Where can I find my invoices?
You can find your invoices in Stóllinn on nova.is or in the Nova app.
You can log in using electronic ID or the Auðkenni app. In Stóllinn, you can view your services, invoices, and transaction history.
Nova invoices are not displayed as electronic documents in online banking. However, you can go to Settings in Stóllinn and select Notifications to choose whether you want to receive emails about invoices and reminders. If this option is selected, you will receive your invoices by email each month.
What payment methods are available?
You can choose between the following payment methods:
Card payment
The invoice is charged directly to the registered debit or credit card.
Payment claim in online banking
If the card payment is unsuccessful, a payment claim is created in the payer’s online bank under their national ID number.
Please note that a 189 ISK fee is added when a payment claim is created in online banking.
When are invoices created and sent?
The billing period runs from the first day to the last day of each month.
Invoices are created and payment claims are created in online banking around the 10th of each month. For example, the invoice for March is created around 10 April.
If you have selected card payment, the card is charged the day after the invoice is created.
What is the difference between the due date and the final payment date?
Due date
The due date is one week before the final payment date.
Final payment date
The final payment date is always the second working day of the month.
Which period am I paying for?
In online banking, the billing period is shown under Reference.
Landsbankinn
Arion banki
What happens if I do not pay my invoice on time?
If an invoice is not paid by the final payment date, late payment interest is added to the invoice. The interest is calculated from the due date until the payment date.
If an invoice is not paid four days after the final payment date, a collection warning is sent. A 950 ISK late payment fee is then added to the invoice.
If a business invoice is not paid 20 days after the final payment date, the unpaid invoice is sent to collections.
If an individual’s invoice is not paid 30 days after the final payment date, the unpaid invoice is sent to collections.
If invoices are still unpaid 32 days after the final payment date, the service is suspended. This applies to both businesses and individuals.
If you are unable to pay your invoice on time, you can contact Nova to request a payment extension or make a payment agreement.
How can I change my payment method?
You can change your payment method in Stóllinn on nova.is.
There, you can add or update card details, or choose to receive a payment claim in online banking.
Additional information
For more information or assistance, please contact Nova through the web chat on nova.is or by phone at 519 1919.