Troubleshooting 4.5G Router

This guide helps you troubleshoot issues with 4.5G routers.

Issue description

Common problems include:

• No internet connection

• Unstable WiFi

• Weak or no signal

• Slow speeds

Basic checks

✔️ Make sure your bill is paid, subscription is active, and data allowance not exceeded (check in the Nova app or via nova.is chat).
✔️ Have you tried turning it off and on again? Restart both router and devices.
✔️ Place the router near a window facing the nearest cell tower.

Recommended tests

• Leave the router still for 2–5 minutes to connect properly.

• Run a speed test with Speedtest.net by Ookla (select Nova server).

• Disable any VPN services, then restart devices.

Router light indicators

Power

• On: Router running

• Off: Router off / no power

Status

• Off: No internet – check account, subscription, data, location

• On: Internet active

WiFi

• On: Wireless network active

• Off: Wireless network off – enable in settings

LAN

• On: Device connected via cable

• Blinking: Data transfer active

• Off: No LAN devices connected

Signal

• More lights = stronger signal

• Off = no signal

Mode

• Light blue: LTE/4G

• Dark blue: 3G

• Yellow: 2G

• Green: WAN port

• Red: Error – check APN settings and SIM card

Contact support

If the issue persists after these steps, please reach out via nova.is chat for further assistance.

Tips

• Test different router positions at home for best performance.

• If power adapter fails, try another outlet. If still faulty, visit a Nova store for a replacement.

Disclaimer

This guide covers common issues only. For more complex problems, additional support may be required.