Introduction

Here you can find answers to frequently asked questions about changing Nova service options from Prepaid (Frelsi) to Subscription (Áskrift), or from Subscription to Prepaid.

How do I switch from Prepaid to Subscription?

You can easily sign up for a subscription by visiting our website nova.is, using the Nova app, or by contacting Nova's customer support.

Is there a cost to switch from Prepaid to Subscription?

There is no charge to switch from Prepaid to Subscription. You only pay for the services you select in your subscription.

Can I keep my phone number when switching?

Yes, you will keep the same phone number when switching from Prepaid to Subscription or vice versa.

How do I switch from Subscription back to Prepaid?

You can easily sign up for a prepaid by visiting our website nova.is, using the Nova app, or by contacting Nova's customer support.

Are there any contract periods when switching to Prepaid?

No, there are no contract periods when you switch to Prepaid. You maintain full flexibility.

Additional information

For further questions, check more articles on our help page or contact Nova customer support at nova.is.