Introduction

If you have a Samsung or Android phone that connects to a mobile or Wi-Fi network but still doesn't have internet access, this article will help you troubleshoot the issue.

Signs of the Issue

• Messages like: “No internet”, “Connected, no internet”
• Websites and apps fail to load

Basic Troubleshooting Steps

Before trying advanced fixes, check the following:

✅ Mobile Data

Go to Settings → Connections → Data usage
Make sure Mobile data is turned on.

Also, check that you have an active data package via the Nova app or at nova.is.

✅ Date and Time Settings

Incorrect date/time settings can cause security or network errors.

Go to Settings → General Management → Date and Time
Make sure Automatic date and time is enabled.

✅ Software Update

Go to Settings → Software Update
Check for available updates and install them if needed.

Check APN Settings

Incorrect APN settings can prevent mobile internet access.

Nova APN settings:

• Go to Settings → Connections → Mobile networks → Access Point Names (APN)
• Name: Nova
• APN: net.nova.is
• APN type: default,supl
• Protocol: IPv4/IPv6
• For data SIMs: use internet.nova.is

Roaming Data (if you’re abroad)

Enable data roaming if you're outside Iceland:
Settings → Connections → Mobile networks → Data roaming → Turn ON

Reset Network Settings

If you're still experiencing issues, try resetting your network settings:

Settings → System → Advanced → Reset options → Reset Wi-Fi, mobile & Bluetooth

This will remove saved Wi-Fi networks and Bluetooth pairings but will not delete personal data from your device.

Contact Nova

If the issue persists, we’re here to help:
Chat with us at nova.is or call us at 519-1919.