This article explains what permanent roaming is, how it works, and how it may affect your usage with Nova when you're in Europe (EEA).
What is permanent roaming?
Permanent roaming occurs when your usage abroad (within the EEA) exceeds your usage in Iceland over the past four months. This aligns with the EU's "Roam Like at Home" regulation.
When does the surcharge for permanent roaming start?
If your usage abroad becomes greater than at home over a four-month period, your stay is no longer considered temporary, and charges for calls and SMS will begin according to the price list. Data services remain free of additional charges.
How will I know if I'm in permanent roaming?
You will receive an SMS from Nova with the following message:
Dear traveler, are you not on your way home? Included use in Europe (EEA) is based on temporary use, but based on your use, your stay is no longer temporary and you pay for it according to the price list. See more here: nova.is/farsimi/reiki-i-evropu Regards, Nova +354 519 1919
When does permanent roaming stop?
Permanent roaming ceases when your usage in Iceland becomes greater than your usage abroad over the past four months. This is assessed automatically on a daily basis.
Does this affect usage outside the EEA?
No, permanent roaming only applies within the EEA. Usage outside the EEA falls under "Net í útlöndum" and is not related to permanent roaming.
Additional Information
- Learn more about roaming in Europe: nova.is/farsimi/reiki-i-evropu
- Learn more about Internet abroad: nova.is/farsimi/net-i-utlondum