If you are experiencing slow or unstable internet speeds, a speed test can help diagnose the issue. This guide shows you how to perform a speed test on a home or mobile network using Speedtest.net.
Why is a speed test important?
A speed test gives you insight into your actual internet speed (download, upload, and ping). This can help determine whether the issue is caused by your network, equipment, or other factors.
Required devices and tools
- A device with internet access (computer, smartphone, or tablet)
- The Speedtest.net app or website
Step 1: Preparation
Home network (Wi-Fi or wired)
- Disconnect all devices from the network except the one used for testing.
- Connect the test device directly to the router via cable or to the Wi-Fi network.
Mobile network
- Turn off Wi-Fi on your device to ensure it uses the mobile network.
- Make sure the device is connected to Nova's mobile network.
Step 2: Running the speed test
- Open the Speedtest.net app or visit speedtest.net.
- Select “Nova” as the server if it’s not automatically selected.
- Tap “GO” to start the test.
- Wait until the test completes and the results appear.
Step 3: Understanding the results
- Ping (ms): The time it takes for data to travel to and from the server. Lower values are better.
- Download (Mbps): Speed of data received. Higher values are better for streaming and browsing.
- Upload (Mbps): Speed of data sent. Important for sending files and video calls.
Step 4: Analysis and next steps
- Try restarting your router and fiber box – this often resolves speed issues.
- If speed drops when a specific device is connected, it may be the cause. Try disconnecting it and retesting.
- If you use older routers or networking equipment, upgrading may improve performance.
- For 5G routers, place them near a window and point them towards the nearest signal tower to maximize reception.
- Ensure you are not connected to a VPN – VPN services can significantly affect speed.
Additional information
- If you cannot use the app, you can perform the test in a browser at speedtest.net, but note that results may be less accurate.
- For further help, see the following articles: