When using Nova’s international data service and traveling between coverage zones (Zone A and Zone B), your charges may change. Here’s what you need to know if you move between zones.
What happens if I move from Zone A to Zone B with active Roaming Data?
If your Roaming Data is active and you move from Zone A to Zone B, you will be charged according to the pricing of Zone B. Charges are based on the country you are in at the time, regardless of where the service was first activated.
Does the data amount change when I switch zones?
No, your included data amount remains the same. Only the pricing per use changes based on the zone you are in.
Will I receive a notification when changing zones?
Yes, Nova usually sends an automatic SMS when your phone connects to a network in a different zone. The message includes updated pricing and service details for that country/zone.
Can I temporarily disable Roaming Data?
Yes, you can disable Roaming Data anytime via the Nova app or by contacting Nova customer support.