This article explains how to use Nova's mobile services when traveling abroad. It covers billing, settings, and best practices for making calls or sending SMS while roaming.
How do calls and SMS work when I’m abroad?
Calls and SMS are billed according to Nova’s international roaming rates. Charges vary by country. Within the EU and EEA, you are charged similarly to domestic usage under EU roaming regulations.
How can I check the rates for the country I'm visiting?
You can find international roaming rates on Nova’s website under Roaming rates or via the Nova app.
Do I need to set up my phone before traveling?
Most phones connect automatically abroad. However, we recommend:
- Ensuring roaming is enabled in settings.
- Updating your phone’s OS if prompted.
- Restarting the phone upon arrival if the connection fails.
Tips to avoid unexpected high charges?
Definitely! Here are some useful tips:
- Use WiFi whenever available.
- Prefer SMS over calls when possible.
- Consider buying a travel package from Nova before you go.
What should I do if I can’t connect abroad?
Make sure:
- Airplane mode is turned off.
- You manually select the local network.
- Roaming is enabled.
If issues persist, contact Nova customer support.