Using Your Mobile Phone Abroad

When traveling abroad, it's essential to ensure your mobile phone is set up correctly to stay connected. This guide helps you prepare your phone for use abroad, whether you're in Europe or elsewhere.

Why This Is Important

With the correct settings, you can enjoy calls, SMS, and internet abroad without issues. This ensures you get the best deal and avoid unexpected charges.

Necessary Settings

Before you depart:

• Enable "Usage Abroad" in the Nova app.
• Enable "Internet Abroad" if travelling outside EEA.
• Ensure "Data Roaming" is activated on your phone.
• Verify that APN settings are correct: net.nova.is for mobile phones and internet.nova.is for data SIMs.

Step-by-Step Instructions

Step 1: Enable Usage Abroad in the Nova App

1. Open the Nova app.
2. Go to "Stólinn" and select your phone number.
3. Under "Abroad Settings," enable:
   • Usage Abroad
   • Internet Abroad (If outside EEA)
   • SMS Notifications (if you wish to receive usage alerts)

Step 2: Activate Data Roaming on Your Phone

• iPhone:
  1. Go to Settings > Mobile Data.
  2. Enable Mobile Data and Data Roaming.
• Android:
  1. Go to Settings > Connections > Mobile Networks.
  2. Enable Mobile Data and Data Roaming.

Step 3: Check APN Settings

• iPhone:
  1. Go to Settings > Mobile Data > Mobile Data Network.
  2. Ensure the APN is set to net.nova.is
• Android:
  1. Go to Settings > Connections > Mobile Networks > Access Point Names (APN).
  2. Ensure the APN is set to net.nova.is.

Step 4: Restart Your Phone

After making these settings, restart your phone to ensure changes take effect.

Summary

• Enable usage abroad and internet abroad in the Nova app.
• Activate data roaming on your phone.
• Verify APN settings are correct.
• Restart your phone after making changes.

Next Steps

If you encounter issues using your phone abroad, refer to the Problems Abroad article or contact Nova's customer support.

Additional Information

• Internet Abroad
• Data Roaming on Android
• Pricing